The four key processes identified by the Agency in its quality manual are:
1) The management process (plan)
AEQES' Steering Committee, in its capacity as a decision-making body, sets the Agency's strategic objectives; defines its communication and partnership policies; draws up the 10-year plan every year; approves its draft annual budget; and validates the conclusions of the system-wide analyses, the 2-yearly activity report, the 5-yearly self-evaluation report, and any position produced at the Agency's own initiative or at the request of others.
2) The quality assurance process (check & act)
To control its work effectively, to contribute to continuous improvement and to report on a regular basis, the Agency has developed procedures such as: the way the working groups operate, ways of collecting and processing information (surveys of stakeholders and feedback from them), mechanisms for corrective / preventive action, and accountability of the Agency's work.
3) The support process (do)
Here the various procedures necessary for the proper functioning of the Agency and its activities are described: secretarial services and archiving, website maintenance, document monitoring, the management of human and material resources, and accounting.
4) The operational process (do)
These procedures relate directly or indirectly to the Agency's main mission, i.e. carrying out external evaluations (planning and preparing phases; site visits; reporting; follow-up activities).
This document is used to define and communicate the strict professional standards that the Agency is committed to observe during each of its activities. In doing so, all the stakeholders (steering committee, board, executive unit and experts) are expected to respect the Code of ethics.
Moreover, AEQES has been reviewed by ENQA in 2011 and in 2016. The reviews evaluated the way in which and to what extent AEQES fulfils the criteria for the ENQA membership and thus the Standards and Guidelines for Quality Assurance in the European Higher Education Area. At the end of this reviews, AEQES was granted full member of ENQA. The key documents of the review are available below.
On December 3rd 2012, AEQES was granted EQAR registered Agency. The key documents addressed by EQAR to AEQES are available below.